Terms and conditions


By placing an order with us you will be deemed to have read, understood and agreed to our Terms & Conditions.

Please contact one of our customer service advisors before placing an order with us if you are unhappy with any part of these Terms and Conditions.

Our Terms and Conditions and the use of our web site are governed by English law and you agree to submit to the non-exclusive jurisdiction of the English court. This does not affect your non-excludable statutory rights.

Our Contract

Your payment method will be charged for the full value of the goods when your order is placed. Once you have placed an order we will send you an email confirming that your order has been received, but this is not a confirmation that your offer to purchase the goods has been accepted. A contract between you and The Pyjama Store for the sale of our products will only exist once an order has been despatched to you. A separate email will be sent to you confirming the despatch of the item(s). Any products on the same order which have not been confirmed in the dispatch confirmation e-mail to have been dispatched do not form part of that contract.


We take every precaution to ensure that the products and product information listed on our site are accurate. However, specifications on this site are not intended to be binding, and are only to be used to give a general description of the products. Please also be aware that while the colour reproduction of the products is a close representation, we cannot be held responsible for any colour variation in products caused as a result of the monitor with which you are viewing our website from.

Pricing and Availability

All prices are inclusive of VAT at the current rate of 20%. We reserve the right to refuse orders where product information has been entered onto our website incorrectly including prices and promotional activity. Prices are subject to change and without notice. All goods offered on the The Pyjama Store website are subject to availability. If an item you have ordered is out of stock before your order is accepted, we will notify you by email as soon as possible. Our website is updated on a regular basis.


You are able to pay for your goods using all major credit and debit cards including MasterCard, Visa, Maestro and American Express. We also accept payment via PayPal. Upon receiving your order we carry out a standard pre-authorisation check on your payment card to ensure there are sufficient funds to fulfil the transaction. All credit/debit card purchases are subject to the normal validation checks adopted by the card issuer. Any refusal by the issuer of any payment card to authorize the payment to us, for any reason, will not render The Pyjama Store liable for any delay or non-delivery.

Special Offers and Promotions

Please note that any special offers or discounts may not be used in conjunction with any other existing promotions, unless stated otherwise. Please refer to the specific terms of the promotion in question with regards to precise details.

Your Right to Cancel

Where applicable, you may cancel your order in accordance with your rights under the Distance Selling Regulations. If the products have already been despatched, you will be required to return the items as per our returns policy.

Delivery and Returns

For information on our delivery and returns policy, please go to the FAQ’s.

Site Usage

While The Pyjama Store Ltd uses reasonable endeavours to ensure that the information on this website is accurate and up-to-date, it does not give any warranty as to its accuracy or completeness and The Pyjama Store ltd will not be responsible for any errors or omissions or for the results arising from the use of such information. While The Pyjama Store ltd takes all reasonable steps to ensure a fast and reliable service, it does not guarantee that your use of this website will be interruption or error free and will not be responsible for any disruption, loss of or corruption of any material in transit, or loss of or corruption of material or data when downloaded onto any computer system.

The Pyjama Store Ltd will not be responsible nor liable for your use of any other websites which you may access via links within this website. The Pyjama Store ltd does not control these websites and is not responsible for their content. Any such links are provided merely as a service to users of this website and their inclusion in this website does not constitute an endorsement by or affiliation with The Pyjama Store Ltd.

Copyright and Trademark

The contents of these pages (including pictures, designs, logos, photographs, text written and other materials) are the copyright trademark or registered trademark of The Pyjama Store ltd or its content and technology providers or their respective owners. The copying, modification, distribution, reproduction, or incorporation into any other work of part or all of the material available on this website in any form is prohibited without permission.

Ordering Outside the UK

For orders placed outside of the European Community it is your responsibility to claim any tax back. Any customs or import duties levied once your purchases reach your destination country will be your responsibility as we have no control over these charges and cannot predict them.

Please complete your order and checkout as normal. All items are preset as priced in British pounds (GBP). Your card supplier will automatically convert the amount into your appropriate currency once the sale has completed. We also now have a facility to showcase products in both Euros and US Dollars. Simply click to the currency you wish to at the top right hand corner of the home page.